| Q: | For account enquires, who can I liase with? |
| A: | You can reach Customer Services Unit on 234-1-2641566-9 Ext. 2267, 2252 or your account officer |
| Q: | How do I get my statements of account? |
| A: | Account statements are mailed to your address on the first working day of every month, however if you wish to pick
your statements yourself, you can do so from the branch where your account is domiciled. |
| Q: | How do I know if I have any returned cheques? |
| A: | Your account officer will notify you if any cheque has been returned on your account. You can also contact
customer services unit to review your account activity. |
| Q: | Can Afribank provide me with a reference letter to other institutions? |
| A: | Yes, references can be issued for accounts that have been satisfactorily operated for at least six months.
Customer Services Unit will have the letter ready in 10 minutes on request. |
| Q: | Can I use my account with Afribank to referee a customer opening a Current Account in another bank? |
| A: | Yes. Provided you have a Current Account which has been satisfactorily operated for at least six months. |
| Q: | How do I order for a new cheque book? |
| A: | Submit your cheque requisition slip to our Customer Services Unit and collect your cheque book within 24 hours. |
| Q: | If I lose my cheque book, what am I expected to do? |
| A: | You need to contact the Customer Services Unit at the branch where your account is domiciled. |
| Q: | Can I transfer funds from my account to accounts in other banks in Nigeria? |
| A: | Yes, through the Nigerian Interbank Settlement System (NIBSS), fast fund as well as NIBBS Electronic Funds
Transfer(NEFT) |
| Q: | Can I receive foreign currency payments directly into my Naira account? |
| A: | Yes. Kindly liase with our Foreign Exchange Department for modalities. You may also take advantage MoneyGram. |
| Q: | Can I transfer funds abroad from my naira account? |
| A: | Yes. For eligible transactions such as offshore medical bills, school fees etc. |
| Q: | How do I buy foreign exchange for trade transaction? |
| A: | You may need to contact our Documentary Credit and Collection Department (DC&C) for enquiries on the various types
of trade transactions available and the modalities involved. Please refer to Documentary Credit & Trade Transactions
on our web site. |
| Q: | Can I buy travellers cheques from Afribank? |
| A: | Yes. This is subject to the prevailing CBN regulations which is currently a maximum of $2,000 per quarter for
individuals. Business travel allowance is a maximum amount of $2,500 per quarter. |
