| Q: | What is Online Banking? |
| A: | Online banking is a real-time solution that allows you to access your accounts 24 hours a day, 7 days a week. You may
check your balances, view your account statements and transaction history for your various accounts. You can also transfer
money between your accounts, pay your bills, change your password over the Online all in a secure manner. |
| Q: | What Do I need to make use of this service and how does it work? |
| A: | Our Online Banking is easy to use. All you need is a personal computer that is connected to the Internet, any browser of
your choice - Microsoft® Online Explorer and Netscape Navigator/Communicator. Then, open your browser and log on to Afribank Online Banking website and you are banking online already! |
| Q: | How do I sign-up for Online banking? |
| A: | If you are already a customer with Afribank, here are the things you need to do:
- Contact your account officer to send you the Onlinebanking application form . Upon filling the form , your user access code and password will be given to you. Please read our Electronic Banking terms and conditions...
- You can also fill the Online Banking Application Form online
- You can also >> Print the Online Banking Application Form online.
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| Q: | I'm already signed up for Online banking. How do I sign-on? |
| A: | As long as you have Online connection, Simply open your browser and log on to Afribank Bank website and click on the
Online banking. Enter your Customer Access Code, Username and Password at the prompt.
To get started click on the links below and enter your Customer Access Code, Username and Password. |
| Q: | How Secure is Online Banking? |
| A: | The information you provide is kept strictly confidential. And the latest electronic encryption technology ensures the
secure transfer of information over the Online. Our banking service is safe. Because account security is important to us,
we have built safety measures into Afribank which reflect the importance of this issue. You'll be allowed to change your
own password, and all information sent and received is encrypted. |
| Q: | Does Afribank Charge to use the Online Banking Application? |
| A: | No |
| Q: | I am Having Problems Accessing the Online Banking Application and Viewing my Account Statements, what could be the problem? |
| A: | Be sure you are connected to the Online and you are currently logged on to the Online banking application. If you are
on a dial-up connection, viewing statements may be very slow due to the poor Online connection. However, we encourage you
to have patience and click refresh often for the page to show. |
| Q: | What if I forget my Customer Access Code, Username and Password? |
| A: | If you forget your Customer Access Code, Username and Password , You should Contact us and we will send them to you. |
| Q: | Can I View all my Accounts via the Internet, Including my accounts at other branches of Afribank |
| A: | Yes, You can view all your various accounts. Our Banking package enables you to view your accounts both at the head
office and the branches. |
